Practice Policies

Statement of Purpose - further information

Chaperone policy

Chaperone Policy and Procedure

Your data, privacy and the Law

How we use your personal data:

  • This practice handles medical records according to the laws on data protection and confidentiality.
  •  We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.
  • Some of your medical data is automatically copied to the Shared Care Summary Record.
  • We may share some of your medical data with local out of hours / urgent or emergency care service
  • Data about you is used to manage national screening campaigns such as ‘Flu, Cervical Cytology (smear tests), Breast Cancer Screening and Diabetes Prevention.
  • Data about you, usually anonymised, is used to manage the NHS and make payments.
  •  We share information when the law requires us to do, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.
  •  Your data is used to check the quality of care provided by the NHS.
  • We may also share medical records for medical research.

For more detailed information, including the lawful basis for processing your data under the General Data Protection Regulations (2018), please see the document below, which is available to read on our website or by asking at Reception.


Bridge Medical Centre Privacy Notice

Supplementary Privacy Notice on COVID19

Other organisations that support our Practice

The Practice uses the services of other data processors who provide additional expertise to support our work.  We have entered into contracts with other organisations to provide some services for us or on our behalf.  These organisations are known as “data processors” and are subject to the same legal rules and conditions for keeping personal data confidential and secure and are reinforced by a contract with us.  Before awarding any contract, we ensure that such organisations will look after your information to the same standards that we do. These organisations can only use your information for the service we have contracted them for and cannot use it for any other purpose. 



Why we collect information about you


In the NHS we aim to provide you with the highest quality health care.

To do this we must keep records about you, your health and the care we have provided or plan to provide to you.


Your doctor and other health professionals caring for you, such as nurses or physiotherapists, keep records about your health and treatment so that they are able to provide you with the best possible care.


These records are called your ‘health care record’ and may be stored in paper form or on central computer databases and may include:

·       basic details about you, such as your address, date of birth, and next of kin

·       contact we have had with you, such as clinical visits

·       notes and reports about your health

·       details and records about your treatment and care

·       results of x-rays, laboratory tests etc.


How your records are used to help you


The way that health information is recorded has changed over time and it is now possible for health care professionals to add information into a central clinical system which links directly to your GP record. We also have electronic tools that enable the NHS to understand the risks your health is putting you at and to put in place services that will reduce this risk.


This provides you with a better level of care because the people caring for you have accurate and up-to-date information about your health.

Your health care record is used to ensure that

·       health care professionals looking after you have accurate and up-to-date information about you to help them decide on any future care you may require

·       full information is available should you see another doctor or be referred to a specialist or another part of the NHS

·       there is a good basis for assessing the type and quality of care you have received

·       your concerns can be properly investigated if you need to complain.


How your records are used to help the NHS


In order for the NHS to make the best use of its resources we need to understand what care we are providing and to whom. Whenever we do not need to know it is about you individually we will only use your information in an anonymised form. Your information can help the NHS to:


·       plan services to ensure we meet the needs of our population in the future. This includes predictive and preventative care in a proactive care setting

·       look after the health of the general public, e.g. notifying central NHS groups of outbreaks of infectious diseases

·       report events to the appropriate authorities when we are required to do so by law, e.g. notification of births

·       undertake clinical audit of the quality of services provided

·       report and investigate complaints, claims and untoward incidents

·       prepare statistics on our performance for the Department of Health.

·       review our care to make sure that it is of the highest standard

·       teach and train health care professionals

·       conduct health research and development.

·       pay your GP or hospital for the care you have received

·       audit NHS accounts



There may be other uses to which Health Care Records may be of assistance to the NHS.

How we keep your information safe


Everyone working for the NHS has a duty to keep your information confidential and secure.


However, from time to time, there may be a need to share some or all of your information with other health care professionals or NHS organisations so that we can work together to provide the best possible care.
We will only ever share your information if it is in the best interests for your NHS, and in certain circumstances, social care.
The CCG will not disclose any information that identifies you to anyone outside your care team without your express permission unless in exceptional circumstances, such as where we are required to do so by law.


You have the right


You have the right to confidentiality under the Data Protection Act 1998, the Human Rights Act 1998 and the common law duty of confidence. The Disability Discrimination and the Race Relations Acts may also apply.

You also have the right to ask for a copy of all records about you:


·       Your request must be made in writing (email is acceptable) to the organisation holding your information.

·       There may be a charge to have a printed copy of the information held about you.

·       We are required to respond to you within 40 days. You will need to give adequate information (e.g. full name, address, date of birth, NHS number) and you will be required to provide identification before any information is released to you.


If you think that there are inaccuracies in your record, you have the right to request that these be corrected or annotated.
If you have any concerns about how your information may be shared, please discuss them with your health care provider, e.g. GP, nurse, dentist.


How we keep your records confidential


Everyone working in the NHS or for Social Services has a legal duty to keep information about you confidential.


Records will be kept in line with the Department of Health Records Management Code of Practice which determines the minimum length of time that records should be kept for.


Our guiding principle is that we hold your records in strict confidence


We have a duty to:

·       maintain full and accurate records of the care we provide to you

·       keep records about you confidential, secure and accurate

·       provide information in a format that is accessible to you (for example, in large type if you are partially sighted).


We only share information if

·        it ensures you receive the best care possible

·       you ask us to do so

·       we ask and you give us specific permission

·       we have to do this by law

·       we have special permission for health or research purposes

·       we have special permission because the interests of the public are thought to be of greater importance than your confidentiality.


How you can arrange to see your own health records


The Data Protection Act (1998) entitles you to view the information contained in your health care record.


Please contact the following organisations to see or obtain a copy of your records:

·       For your main health care records, please contact your GP practice directly.

·       In some cases, if you have received hospital treatment this may not be included in the health care records that your GP practice holds, so please contact the hospital directly.


You will need to apply in writing and then either your GP practice or hospital trust will contact you to advise you of the process

Equality and Diversity Statement


Bridge Medical Centre - BMC is committed to provide fair, accessible primary care services for its registered population.  The Partnership is committed to actively recognising and promoting equality and diversity within our community and believes that people who use our services, their carers and our staff should be treated with respect and dignity.

The Partnership is committed to challenging discrimination in all its forms and ensuring that equality lies at the heart of everything we do.  It is our aim to be a fair and equitable organisation, one where everyone accepts differences between individuals and values the benefits that diversity brings.  Ending discrimination is not simply about making our practice accessible, but about systematically identifying barriers and thus reducing inequalities.


What is Equality and Diversity All About?


Whether we are members of staff, patients, carers, service users, we all want to live in communities where we can all participate fully and equally. When we need to see a doctor we want this service to be delivered in ways which help inclusion.

Equality to us is about creating a fairer society where everyone can participate and has the opportunity to fulfill their potential. It is not about treating people the same, but recognising that everyone has different needs, which need to be met in different ways.

Diversity to us is the many distinct characteristics that staff, patients, service users, and carers bring to our practice. Our Partnership recognises and values the difference within our communities and the workplace. We can learn from the differences of others and become more understanding.

As a Partnership we have a legal requirement to promote equality and set out how we plan to meet the 'general and specific duties' specified in the Public Sector Equality Duty of the Equality Act 2010[1].



The Equality Act became law in October 2010 and was subject to Amendment in 2012. It replaced all previous legislation (such as the Race Relations Act 1976 and the Disability Discrimination Act 1995). The Act is there to strengthen protection, advance equality and simplify the law. The Act has a Public Sector Equality Duty which specific duties came into force on 10th September 2011. The Act now gives protection to groups of people who experience discrimination and have protection from this legislation. These are known as protected characteristics. 

It is unlawful to discriminate on the grounds of:

• Age
• Disability
• Ethnicity
• Gender
• Sexual Orientation
• Gender Re-assignment
• Religion and Belief
• Marriage and Civil Partnership
• Pregnancy and Maternity

Diversity Respect and Fair Access Policy and Procedure

Fair Access Diversity and Inclusion Policy and Procedure

Equality and Diversity Policy and Procedure



pad_and_penSuggestions & Complaints

We operate a complaints policy in line with NHS complaints procedures. Should you have a complaint or wish to comment about the service you have received, in the first instance please write direct to the

Practice Complaint Manager at Bridge Medical Centre

Alternatively if you are unhappy with the practice response you may wish to use.

ICAS Horsham Advice Centre - Independant Complaints Advocacy Service.

They are based at Lower Tanbridge Way, Horsham, West Sussex, RH12 1PJ. Telephone 0844 477 1171.

This is called Local Resolution. Or you may wish to complain direct to:


for patients who have a concern or a question abut the NHS

Telephone 0300 012 0122 or via the website

or NHS England

PO Box 16738


B97 9PT

Telephone 0300 311 2233


And ultimately to the

Parliamentary and Health Service Ombudsman

Millbank Tower, Millbank, London, SW1P 4QP
Telephone 0207 217 3000

Complaints concerning the Out of Hours service Harmoni, Thamesdoc or services based at Ravendene Primary Care Centre or the Crawley Walk In Centre should be addressed direct to:-

Crawley Clinical Commissioning Group

Lower Ground Floor

Crawley Hospital

West Green Drive


West sussex

RH11 7DH
Telephone 01293 600300

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